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CURRENT ANNOUNCEMENT
Current network status is normal.
Scheduled Maintenance:
Date: December 20th 2023
Time: 10pm - 12am
There will be a 10 minute period when services are unavailable during the scheduled maintenance period.
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PAST ANNOUNCEMENTS
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Dear valued clients,
W3 has been advised that BC Hydro contractors will be performing a scheduled inspection and maintenance on the electrical infrastructure at our building at 970 Burrard Street. The inspection requires city power to be shut down.
During this time the back-up generator will be running and no action is required by our clients. A technician will be monitoring the situation. Compliance is mandatory by law.
Start Time (YYYY-MM-DD /24 Hour Clock): 2016-12-09 23:00 (Friday) - PST
End Time (YYYY-MM-DD /24 Hour Clock): 2016-12-10 06:00 (Saturday) - PST
Details: BC Hydro scheduled inspection and maintenance of the electrical infrastructure at 970 Burrard Street.
Expected Downtime: No disruptions are expected.
Action: None required by the client.
Inspections and maintenance are integral to providing the safest and most stable service to our clients. Thank you for your cooperation and understanding.
Sincerely,
The W3 Team
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Dear valued clients,
W3 has been advised that BC Hydro contractors will be performing a scheduled inspection and maintenance on the electrical infrastructure at our building at 970 Burrard Street. The inspection requires city power to be shut down.
During this time the back-up generator will be running and no action is required by our clients. A technician will be monitoring the situation. Compliance is mandatory by law.
Start Time (YYYY-MM-DD /24 Hour Clock): 2016-11-02 23:00 (Wednesday) - PDT
End Time (YYYY-MM-DD /24 Hour Clock): 2016-11-03 06:00 (Thursday) - PDT
Details: BC Hydro scheduled inspection and maintenance of the electrical infrastructure at 970 Burrard Street.
Expected Downtime: No disruptions are expected.
Action: None required by the client.
Inspections and maintenance are integral to providing the safest and most stable service to our clients. Thank you for your cooperation and understanding.
Sincerely,
The W3 Team
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Dear valued client,
Please advised: On the 29th of April, 2015 W3 was affected by a BC Hydro power outage, that disrupted power to the financial district of Vancouver's downtown core. The outage was due to a BC Hydro cable issue.
As is normal procedure, W3 switched to UPS and generator power, however due to the loss of environmentals, in particular building ventilation, and the fact that many of our fiber providers only have a 2 hour runtime on their local routers, it was decided to safe power down some of the servers to minimize damage to the hardware.
You can read about the Vancouver downtown power outage here:
http://www.vancitybuzz.com/2015/04/power-outage-knocks-out-downtown-vancouver-business-district
Contrary to the update in the Vancity article, power to our building was not fully restored until 5pm PDT. (see BC Hydro above).
Update: power outage occurred due to "wire dug up" according to BC Hydro.
Please visit our technical support section for current datacenter updates and announcements.
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Dear valued clients,
Please be advised that our network provider will be performing emergency
maintenance on the Downtown Vancouver Fiber Network.
Start Time: 2014-10-04 23:00 - PST
End Time: 2014-10-05 02:00 - PST Approx
Details: Fiber Network infrastructure maintenance
Expected Downtime: There is a possibility of interruptions in service as
tasks are being performed lasting no more than 60 minutes
Action: None required by the client
Upgrades and maintenance are integral to providing the best possible service
to our clients. Thank you for your cooperation and understanding.
The W3 Team
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Dear valued clients,
Please be advised that our network provider will be performing updates and/or maintenance on the Downtown Vancouver Fiber Network.
Start Time (YYYY-MM-DD /24 Hour Clock): 2013-05-11 03:00 – PDT
End Time (YYYY-MM-DD /24 Hour Clock): 2013-05-12 23:01 – PDT (approx)
Details: Fiber Network backup infrastructure test and upgrade
Expected Downtime: No disruptions are expected, however there is a possibility of interruptions in service as tasks are being performed.
Action: None required by the client
Upgrades and maintenance are integral to providing the best possible service to our clients. Thank you for your cooperation and understanding.
The W3 Team
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Maintenance Notification
April 24, 2013, 10:00
Scheduled Maintenance - Shared Hosting
Some shared hosting clients may experience service disruptions between 10:00 - 10:30 PM as we perform routine/preventative server maintenance.
Sincerely,
The W3 Media Team
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Dear valued clients,
Please be advised that our building is scheduled to perform an electrical vault inspection and maintenance on December 15th and then again on the 30th. The back-up power system will also be tested at this time.
Start Time (YYYY-MM-DD /24 Hour Clock): 2012-12-15 08:00 - PST
End Time (YYYY-MM-DD /24 Hour Clock): 2012-12-15 16:00 - PST
And
Start Time (YYYY-MM-DD /24 Hour Clock): 2012-12-30 08:00 - PST
End Time (YYYY-MM-DD /24 Hour Clock): 2012-12-30 16:00 - PST
Details:
Expected Downtime: No disruptions are expected
Action: None required by the client
Notes: Building electrical vault inspection and maintenance is part of a bi-annual maintenance schedule required by BC Hydro.
Sincerely,
The W3 Media Team
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November 23, 2012, 05:45:
W3 Media was hit with a massive Black Friday DDoS (distributed denial of service) attack against our network infrastructure. A denial of service attack is when a perpetrator(s) use a group of slave computers to deplete a network's public communication channels such that the intended users are unable to access the network.
Status Update: Security steps have been undertaken and the Vancouver Police have been notified. All services are now up. No client sites were compromised and no client data was lost.
Please contact W3 if you have any questions.
Sincerely,
The W3 Team
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Network Upgrade and Maintenance Notification
Dear valued clients,
Please be advised that our network provider will be performing updates and/or maintenance on the Downtown Vancouver Fiber Network.
Start Time (YYYY-MM-DD /24 Hour Clock): 2012-09-13 20:01 - PDT
End Time (YYYY-MM-DD /24 Hour Clock): 2012-09-14 00:01 - PDT
Details: Routing updates on Fiber Network infrastructure
Expected Downtime: No disruptions are expected, however there is a possibility of brief disruptions as tasks are being performed.
Action: None required by the client
Upgrades and maintenance are integral to providing the best possible service to our clients. Thank you for your cooperation and understanding.
Sincerely,
The W3 Media Team
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NETWORK UPGRADE
09-06-2012
Dear valued clients,
Please be advised that our network provider will be performing service impacting maintenance on the Downtown Vancouver Fiber Network.
Start Time: 2012-09-06 20:01 - PDT
End Time: 2012-09-07 02:01 - PDT
Details: Deployment of new infrastructure our Downtown Vancouver Fiber Ring. Objective is to improve convergence time during a fiber cut or power outage from 60 seconds to 50 milliseconds.
Expected Downtime: Several hits of up to 60 seconds each across the duration of the maintenance window.
Action: None required by the client
Upgrades and maintenance are integral to providing the best possible service to our clients. Thank you for your cooperation and understanding.
Sincerely,
The W3 Media Team
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08.10.2012: Network Upgrade and Maintenance
Dear clients,
W3 has been given notification by our upstream fiber provider that they will be upgrading their network infrastructure on the 10th and 11th of August. Although they do not anticipate any lengthy disruptions, client may experience very brief disruptions in service as they test. The upgrade is scheduled for 8pm - 11pm PST both evenings.
Maintenance and upgrades are necessary to guarantee our clients have the best service possible.
Thank you for your cooperation and understanding.
The W3 Media Team
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Spamfilter/DNS maintenance and updates
06.04.2012 starting around 4pm
Duration: 45mins to 1hr
Dear clients,
W3 will be performing scheduled updates and maintenance on our Spamfilter/DNS system. Although we don't expect any major disruptions, services may be affected as we perform our tasks.
Please contact W3 Support if you are planning any DNS changes today or if there are any issues related to the updates: [T] 604 871 9899 / 1 866 4WEB NOW or email at support@w3media.net.
Thank you for your patience and cooperation.
Sincerely,
The W3 Team
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Maintenance notice: 04/27/2012 - 10pm PST
Details:
W3 Media will be replacing an access layer switch for rack C1 on Friday ,
April 27 at 10pm PST.
The 3 affected clients on this layer switch will be contacted by email.
Estimated downtime is less than 10 min while cables are patched into the new
switch.
In case of emergency or downtime longer than expected, please call
604.871.9899 (or 1.866.4WEB.NOW) to reach a technician.
Thanks,
The W3 Team
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Date: Wednesday, January 25, 2012.
Issue: Connection to some Shaw clients
Details: Intermittent connection outages with some Shaw clients are being experienced. Shaw is working with our fiber provider to trace and fix the issue. ETA 2-3 hours.
Clients using any other service, i.e. Telus, AEBC, Rogers etc. should experience no disruptions.
Action: None required by client.
The W3 Media Team
*Update - issue resolved
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Date: Wednesday, December 14, 10 p.m.
Issue: Scheduled Network/Hardware Maintenance
Details: Technicians will be running scheduled maintenance on network hardware. There may be brief service interruptions for
some Windows hosting clients beginning at 10 p.m. PST.
Action: None required by client.
The W3 Media Team
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Date: Dec. 13, 2011: 2300 - 0200 EST
Issue: Network upgrade
Details: Epik Networks, one of the providers that supplies W3 with fiber, will be upgrading their system hub to increase redundancy and capacity. These upgrades will benefit W3 clients with better quality, reliability and speed of network service at no extra cost to our clients.
The scheduled upgrade is slated for 2300 - 0200 EST. Although we do not anticipate any major disruptions, clients may experience brief disruptions for validation and testing during the period specified.
Action: None required by the client.
The W3 Media Team
Previous Notices
Date: Wednesday, November 23, 2011. 12:25pm
Issue: CSM module hardware, some core 01 based clients experienced issues w/ access to switch or router, some email issues.
Status: Repaired. Some momentary interruptions may occur to facilitate testing today.
Action: None required by client.
The W3 Media Team
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Date: Thursday, September 22, 2011 4:30 p.m.
Issue: Scheduled UPS/Power System Maintenance
Details: Technicians will be running scheduled maintenance on our power systems beginning at 4:30 pm and lasting for
approximately 30 minutes. Little to no downtime is expected.
The W3 Media Team
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Date: Wednesday, August 17, 2011 8:55am
Services Affected: General Hosting, Email, Colocation
Issue: Building Electrical Room Issue.
Status: Repaired.
Action: None is required by the client
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Date: Wednesday, August 3, 2011.
Affected service: DA01 shared hosting (single server only)
Issue: faulty drive in RAID
Status: Repaired. RAID is repaired, data has been recompiled
Action: None is required by the client
Affected service: UPS0003-02 power service
Issue: Diagnostic routine caused service module to reboot
Time: 1am
Status: fully functional
Duration: 2-3 seconds
Action: None is required by the client
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Date: Friday, June 3, 2011. 10:03am
All Systems are 100% up.
Small electrical fire in building's electrical room, stemming from ongoing renovations damaged the building's electrical system. Episode was detected just after 9am this morning. At this time our system moved to back-up power. Repairs are complete, a short outage was required to remove and replace damaged electrical equipment. We will update as we receive more information from the building management.
Systems are 100% up at this time.
Source: Martello Properties
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Notice: Scheduled Periodic Maintenance on servers
NTXenweb05 - NTXenweb06
Action: None is required by client
Date: Scheduled for May 18, 2011, 22:00:00 PST
Duration: offline estimated around 30 mins or less
Details:
NTXenweb05 and NTXenweb06 have been scheduled for regular testing and inspection of the server hardware. During this time tech will also be installing, updating and upgrading resources as required. In order to perform some of these tasks, the servers will need to be offline for a period estimated around 30 mins. Tech has schedule the task at 22:00 PST to minimize the disruption to our clients.
Regularly scheduled maintenance is important to the performance and reliability of W3's network. We apologize for any inconvenience you may experience.
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Redundant Fiber Connectivity! |
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Our redundant high-speed fiber Internet connections guarantee that your customers will get to your website quickly without having to wait. Our upstream providers redundantly connect to the five largest worldwide Internet backbones! |
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