W3 International Media Ltd.
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CURRENT ANNOUNCEMENT

Current network status is normal.

PAST ANNOUNCEMENTS
Dear valued clients,

W3 has been advised that BC Hydro contractors will be performing a scheduled inspection and maintenance on the electrical infrastructure at our building at 970 Burrard Street. The inspection requires city power to be shut down.

During this time the back-up generator will be running and no action is required by our clients. A technician will be monitoring the situation. Compliance is mandatory by law.

Start Time (YYYY-MM-DD /24 Hour Clock): 2016-12-09 23:00 (Friday) - PST
End Time (YYYY-MM-DD /24 Hour Clock): 2016-12-10 06:00 (Saturday) - PST

Details: BC Hydro scheduled inspection and maintenance of the electrical infrastructure at 970 Burrard Street.

Expected Downtime: No disruptions are expected.

Action: None required by the client.

Inspections and maintenance are integral to providing the safest and most stable service to our clients. Thank you for your cooperation and understanding.

Sincerely,

The W3 Team



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Dear valued clients,

W3 has been advised that BC Hydro contractors will be performing a scheduled inspection and maintenance on the electrical infrastructure at our building at 970 Burrard Street. The inspection requires city power to be shut down.

During this time the back-up generator will be running and no action is required by our clients. A technician will be monitoring the situation. Compliance is mandatory by law.

Start Time (YYYY-MM-DD /24 Hour Clock): 2016-11-02 23:00 (Wednesday) - PDT
End Time (YYYY-MM-DD /24 Hour Clock): 2016-11-03 06:00 (Thursday) - PDT

Details: BC Hydro scheduled inspection and maintenance of the electrical infrastructure at 970 Burrard Street.

Expected Downtime: No disruptions are expected.

Action: None required by the client.

Inspections and maintenance are integral to providing the safest and most stable service to our clients. Thank you for your cooperation and understanding.

Sincerely,

The W3 Team

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Dear valued client,

Please advised: On the 29th of April, 2015 W3 was affected by a BC Hydro power outage, that disrupted power to the financial district of Vancouver's downtown core. The outage was due to a BC Hydro cable issue.



As is normal procedure, W3 switched to UPS and generator power, however due to the loss of environmentals, in particular building ventilation, and the fact that many of our fiber providers only have a 2 hour runtime on their local routers, it was decided to safe power down some of the servers to minimize damage to the hardware.

You can read about the Vancouver downtown power outage here:

http://www.vancitybuzz.com/2015/04/power-outage-knocks-out-downtown-vancouver-business-district

Contrary to the update in the Vancity article, power to our building was not fully restored until 5pm PDT. (see BC Hydro above).

Update: power outage occurred due to "wire dug up" according to BC Hydro.

Please visit our technical support section for current datacenter updates and announcements.



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Dear valued clients,

Please be advised that our network provider will be performing emergency maintenance on the Downtown Vancouver Fiber Network.

Start Time: 2014-10-04 23:00 - PST End Time: 2014-10-05 02:00 - PST Approx Details: Fiber Network infrastructure maintenance

Expected Downtime: There is a possibility of interruptions in service as tasks are being performed lasting no more than 60 minutes

Action: None required by the client

Upgrades and maintenance are integral to providing the best possible service to our clients. Thank you for your cooperation and understanding.

The W3 Team

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Dear valued clients,

Please be advised that our network provider will be performing updates and/or maintenance on the Downtown Vancouver Fiber Network.

Start Time (YYYY-MM-DD /24 Hour Clock): 2013-05-11 03:00 PDT

End Time (YYYY-MM-DD /24 Hour Clock): 2013-05-12 23:01 PDT (approx)

Details: Fiber Network backup infrastructure test and upgrade

Expected Downtime: No disruptions are expected, however there is a possibility of interruptions in service as tasks are being performed.

Action: None required by the client

Upgrades and maintenance are integral to providing the best possible service to our clients. Thank you for your cooperation and understanding.

The W3 Team

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Maintenance Notification

April 24, 2013, 10:00

Scheduled Maintenance - Shared Hosting

Some shared hosting clients may experience service disruptions between 10:00 - 10:30 PM as we perform routine/preventative server maintenance.

Sincerely,

The W3 Media Team

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Dear valued clients,

Please be advised that our building is scheduled to perform an electrical vault inspection and maintenance on December 15th and then again on the 30th. The back-up power system will also be tested at this time.

Start Time (YYYY-MM-DD /24 Hour Clock): 2012-12-15 08:00 - PST

End Time (YYYY-MM-DD /24 Hour Clock): 2012-12-15 16:00 - PST

And

Start Time (YYYY-MM-DD /24 Hour Clock): 2012-12-30 08:00 - PST

End Time (YYYY-MM-DD /24 Hour Clock): 2012-12-30 16:00 - PST

Details:

Expected Downtime: No disruptions are expected

Action: None required by the client

Notes: Building electrical vault inspection and maintenance is part of a bi-annual maintenance schedule required by BC Hydro.

Sincerely,

The W3 Media Team

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November 23, 2012, 05:45:

W3 Media was hit with a massive Black Friday DDoS (distributed denial of service) attack against our network infrastructure. A denial of service attack is when a perpetrator(s) use a group of slave computers to deplete a network's public communication channels such that the intended users are unable to access the network.

Status Update: Security steps have been undertaken and the Vancouver Police have been notified. All services are now up. No client sites were compromised and no client data was lost.

Please contact W3 if you have any questions.

Sincerely,

The W3 Team

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Network Upgrade and Maintenance Notification

Dear valued clients,

Please be advised that our network provider will be performing updates and/or maintenance on the Downtown Vancouver Fiber Network.

Start Time (YYYY-MM-DD /24 Hour Clock): 2012-09-13 20:01 - PDT

End Time (YYYY-MM-DD /24 Hour Clock): 2012-09-14 00:01 - PDT

Details: Routing updates on Fiber Network infrastructure

Expected Downtime: No disruptions are expected, however there is a possibility of brief disruptions as tasks are being performed.

Action: None required by the client

Upgrades and maintenance are integral to providing the best possible service to our clients. Thank you for your cooperation and understanding.

Sincerely,

The W3 Media Team

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NETWORK UPGRADE

09-06-2012

Dear valued clients,

Please be advised that our network provider will be performing service impacting maintenance on the Downtown Vancouver Fiber Network.

Start Time: 2012-09-06 20:01 - PDT

End Time: 2012-09-07 02:01 - PDT

Details: Deployment of new infrastructure our Downtown Vancouver Fiber Ring. Objective is to improve convergence time during a fiber cut or power outage from 60 seconds to 50 milliseconds.

Expected Downtime: Several hits of up to 60 seconds each across the duration of the maintenance window.

Action: None required by the client

Upgrades and maintenance are integral to providing the best possible service to our clients. Thank you for your cooperation and understanding.

Sincerely,

The W3 Media Team

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08.10.2012: Network Upgrade and Maintenance

Dear clients,

W3 has been given notification by our upstream fiber provider that they will be upgrading their network infrastructure on the 10th and 11th of August. Although they do not anticipate any lengthy disruptions, client may experience very brief disruptions in service as they test. The upgrade is scheduled for 8pm - 11pm PST both evenings.

Maintenance and upgrades are necessary to guarantee our clients have the best service possible.

Thank you for your cooperation and understanding.

The W3 Media Team

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Spamfilter/DNS maintenance and updates

06.04.2012 starting around 4pm

Duration: 45mins to 1hr

Dear clients,

W3 will be performing scheduled updates and maintenance on our Spamfilter/DNS system. Although we don't expect any major disruptions, services may be affected as we perform our tasks.

Please contact W3 Support if you are planning any DNS changes today or if there are any issues related to the updates: [T] 604 871 9899 / 1 866 4WEB NOW or email at support@w3media.net.

Thank you for your patience and cooperation.

Sincerely,

The W3 Team

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Maintenance notice: 04/27/2012 - 10pm PST

Details:

W3 Media will be replacing an access layer switch for rack C1 on Friday , April 27 at 10pm PST.

The 3 affected clients on this layer switch will be contacted by email.

Estimated downtime is less than 10 min while cables are patched into the new switch.

In case of emergency or downtime longer than expected, please call 604.871.9899 (or 1.866.4WEB.NOW) to reach a technician.

Thanks,

The W3 Team

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Date: Wednesday, January 25, 2012.

Issue: Connection to some Shaw clients

Details: Intermittent connection outages with some Shaw clients are being experienced. Shaw is working with our fiber provider to trace and fix the issue. ETA 2-3 hours.

Clients using any other service, i.e. Telus, AEBC, Rogers etc. should experience no disruptions.

Action: None required by client.

The W3 Media Team

*Update - issue resolved

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Date: Wednesday, December 14, 10 p.m.

Issue: Scheduled Network/Hardware Maintenance

Details: Technicians will be running scheduled maintenance on network hardware. There may be brief service interruptions for some Windows hosting clients beginning at 10 p.m. PST.

Action: None required by client.

The W3 Media Team

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Date: Dec. 13, 2011: 2300 - 0200 EST

Issue: Network upgrade

Details: Epik Networks, one of the providers that supplies W3 with fiber, will be upgrading their system hub to increase redundancy and capacity. These upgrades will benefit W3 clients with better quality, reliability and speed of network service at no extra cost to our clients.

The scheduled upgrade is slated for 2300 - 0200 EST. Although we do not anticipate any major disruptions, clients may experience brief disruptions for validation and testing during the period specified.

Action: None required by the client.

The W3 Media Team





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#235 - 970 Burrard St.
Vancouver, BC
V6Z 2R4   Canada

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