|
 |
|
|
|
|
|
CURRENT ANNOUNCEMENTS
|
|
Date: Wednesday, January 25, 2012.
Issue: Connection to some Shaw clients
Details: Intermittent connection outages with some Shaw clients are being experienced. Shaw is working with our fiber provider to trace and fix the issue. ETA 2-3 hours.
Clients using any other service, i.e. Telus, AEBC, Rogers etc. should experience no disruptions.
Action: None required by client.
The W3 Media Team
*Update - issue resolved
------------------------------------------------------------------------------
Date: Wednesday, December 14, 10 p.m.
Issue: Scheduled Network/Hardware Maintenance
Details: Technicians will be running scheduled maintenance on network hardware. There may be brief service interruptions for
some Windows hosting clients beginning at 10 p.m. PST.
Action: None required by client.
The W3 Media Team
------------------------------------------------------------------------------
Date: Dec. 13, 2011: 2300 - 0200 EST
Issue: Network upgrade
Details: Epik Networks, one of the providers that supplies W3 with fiber, will be upgrading their system hub to increase redundancy and capacity. These upgrades will benefit W3 clients with better quality, reliability and speed of network service at no extra cost to our clients.
The scheduled upgrade is slated for 2300 - 0200 EST. Although we do not anticipate any major disruptions, clients may experience brief disruptions for validation and testing during the period specified.
Action: None required by the client.
The W3 Media Team
Previous Notices
Date: Wednesday, November 23, 2011. 12:25pm
Issue: CSM module hardware, some core 01 based clients experienced issues w/ access to switch or router, some email issues.
Status: Repaired. Some momentary interruptions may occur to facilitate testing today.
Action: None required by client.
The W3 Media Team
------------------------------------------------------------------------------
Date: Thursday, September 22, 2011 4:30 p.m.
Issue: Scheduled UPS/Power System Maintenance
Details: Technicians will be running scheduled maintenance on our power systems beginning at 4:30 pm and lasting for
approximately 30 minutes. Little to no downtime is expected.
The W3 Media Team
------------------------------------------------------------------------------
Date: Wednesday, August 17, 2011 8:55am
Services Affected: General Hosting, Email, Colocation
Issue: Building Electrical Room Issue.
Status: Repaired.
Action: None is required by the client
------------------------------------------------------------------------------
Date: Wednesday, August 3, 2011.
Affected service: DA01 shared hosting (single server only)
Issue: faulty drive in RAID
Status: Repaired. RAID is repaired, data has been recompiled
Action: None is required by the client
Affected service: UPS0003-02 power service
Issue: Diagnostic routine caused service module to reboot
Time: 1am
Status: fully functional
Duration: 2-3 seconds
Action: None is required by the client
------------------------------------------------------------------------------
Date: Friday, June 3, 2011. 10:03am
All Systems are 100% up.
Small electrical fire in building's electrical room, stemming from ongoing renovations damaged the building's electrical system. Episode was detected just after 9am this morning. At this time our system moved to back-up power. Repairs are complete, a short outage was required to remove and replace damaged electrical equipment. We will update as we receive more information from the building management.
Systems are 100% up at this time.
Source: Martello Properties
------------------------------------------------------------------------------
Notice: Scheduled Periodic Maintenance on servers
NTXenweb05 - NTXenweb06
Action: None is required by client
Date: Scheduled for May 18, 2011, 22:00:00 PST
Duration: offline estimated around 30 mins or less
Details:
NTXenweb05 and NTXenweb06 have been scheduled for regular testing and inspection of the server hardware. During this time tech will also be installing, updating and upgrading resources as required. In order to perform some of these tasks, the servers will need to be offline for a period estimated around 30 mins. Tech has schedule the task at 22:00 PST to minimize the disruption to our clients.
Regularly scheduled maintenance is important to the performance and reliability of W3's network. We apologize for any inconvenience you may experience.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
 |
Redundant Fiber Connectivity! |
|
|
|
|
Our redundant high-speed fiber Internet connections guarantee that your customers will get to your website quickly without having to wait. Our upstream providers redundantly connect to the five largest worldwide Internet backbones! |
|
|
|
|
|
|
|
|
|
 |
|
|
|
|
